$ 5 delivery on orders of 75$ & up in Canada

Refund policy

Returns

No matter what problem you may have with your purchase, the first thing you should do is write to us and let us know. We're nice and it's always best to talk to humans. & Nbsp;

Our return policy lasts 30 days after your purchase. After this delay, unfortunately we cannot offer you a refund or an exchange.

We only accept returns on damaged items, everything must be returned to us in the original packaging and condition. & nbsp;

Before requesting a return, write to us at info@clubterracotta.com with an explanation and Pictures. We may choose to return replacement items to you.

To complete your return, we need a receipt or proof of purchase.

In certain situations, only partial refunds may be granted :

  • Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds
A Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.


Delivery
Delivery charges are non-refundable. We are not responsible for return shipping costs. & Nbsp;